Shipping policy

Commune Shipping Policy for Dealers, Agents, and Commercial Partners

At Commune, we value our partnerships with dealers, agents, and commercial partners across Asia, Europe and the US. To streamline the ordering process, we have designed a simplified shipping policy that ensures a smooth and efficient experience for all our partners. Please review the policy below to understand how shipping and delivery are managed for your orders.

1. Order Placement

  • All orders must be placed through our official website.
  • Once your order is confirmed online, our Partnership Manager will contact you via email within 1 - 3 business days to coordinate all shipping-related matters.
  • You do not need to worry about shipping logistics during checkout—our team will handle everything offline.

2. Shipping Coordination

  • After your order is placed, our Partnership Manager will work with you to:
    • Confirm shipping addresses and delivery timelines.
    • Provide shipping quotes and options tailored to your location.
    • Arrange any special handling or delivery requirements.
  • Shipping costs, delivery schedules, and other details will be communicated and finalized via email.

3. Delivery Areas

  • We ship to all regions in Asia, Europe and the United States.
  • For partners located in remote or restricted areas, additional shipping charges or special arrangements may apply. Our Partnership Manager will provide further details during the coordination process.

4. Delivery Timing

  • Delivery timelines will vary based on your location and the shipping method selected.
  • Our Partnership Manager will provide an estimated delivery date during the coordination process.
  • Deliveries are typically made during standard business hours (Monday to Friday, 9 AM to 6 PM local time).

5. Shipping Costs

  • Shipping costs will depend on the following factors:
    • Destination (country and region).
    • Order size and weight.
    • Shipping method (standard, expedited, or specialized).
  • A detailed shipping quote will be provided by our Partnership Manager after your order is placed.

6. Special Considerations

  • Product Dimensions & Access Routes: Please ensure that the furniture purchased can fit through access points such as doors, staircases, or hallways at the delivery location. If the items cannot fit, alternative solutions may need to be arranged at the partner’s expense.
  • Lift Access Restrictions: For deliveries to high-rise buildings without lift access, additional handling fees may apply. These will be communicated in advance.

7. Customs & Import Regulations

  • For international shipments, all customs duties, taxes, and import fees are the responsibility of the recipient.
  • Our Partnership Manager will provide guidance on required documentation and assist with customs clearance if needed.

8. Order Cancellations & Changes

  • If you need to cancel or modify your order, please contact our Partnership Manager immediately.
  • Orders that have already been processed or shipped cannot be canceled or modified.
  • For cancellations before shipping, please refer to our Returns & Cancellation Policy for refund eligibility.

9. Partnership Support

  • Our Partnership Manager is your dedicated point of contact for all shipping-related inquiries.
  • For assistance, please email corporate.sales@thecommunelife.com or contact your designated Partnership Manager directly.

10. Legal & Regulatory Considerations

  • All shipments are subject to the laws and regulations of the destination country.
  • Commune is not responsible for delays caused by customs clearance, weather conditions, or other unforeseen circumstances.

By placing an order, you acknowledge and agree to the terms outlined in this Shipping Policy. We look forward to continuing our partnership and providing you with exceptional service.

For any questions or concerns, please contact our support email at corporate.sales@thecommunelife.com.