Please contact your partnership manager to create a dealer account for you.

1. Log in into your registered dealer account.
2. Start adding items to cart and proceed to checkout. No payment will be required online.
3. Upon order confirmation, your partnership manager will reach out to you to advise on payment and logistical matters.
4. For large order quantities or customized orders, please contact your partnership manager directly.

We do not have a minimum order quantity (MOQ) for each SKU; however, we request at least one 20ft container per order to qualify for our Flexi Price.

SKUs can be mixed and matched within the order. If you have any special requests, please contact your partnership manager directly.

Yes, you can make changes to your order if it has not yet been submitted. Once the order is submitted, the items will be reserved for thirty (30) days from date of order.

If payment is not received within 30 days, the items will be released, and you will need to place a new order.

Once your order is submitted, your partnership manager will contact you regarding payment. Payments can be made via TT transfer or through an online credit card payment link (please note that credit card payments will incur a service charge).

Commune processes and ships orders only after full payment has been received.

For Commune MTO products (sofas and beds), the production lead time is 6-8 weeks starting from the receipt of payment.

Shipping will be done on Free on Board (FOB) terms. You will pay for the freight transport, insurance, unloading, and transportation from the arrival port to the final destination.

You can appoint a freight forwarder of your choice or seek our advice on appointing a suitable freight forwarder.

Wrong Products

In general, product exchanges are not allowed, except when the delivered products do not match the Purchase Order. Any exchange request must be made within 30 days of delivery.

To process the request, you must fill in the product feedback form, provide photo evidence showing the incorrect products delivered, along with a photo of the carton displaying the PO number. We will investigate the issue to determine the cause of the error. If the mistake is due to our representatives, we will approve the exchange, and the requested products will be shipped with the next order, subject to stock availability.

Damaged Products

We take great care to ensure that all products are packed securely and loaded in good condition. Please note that we cannot accept product exchanges if the damage occurs during shipping. Any claims for damages should be directed to the freight forwarder for insurance purposes. We are not responsible for any damage caused by transit, wear and tear, or misuse of the product.

Defective Products

Replacement requests are generally only accepted if the delivered batch is confirmed to be defective. All replacement requests must be made within 30 days of delivery. Our team will review your submission, and approval will be required for further action.

To process the request, you must fill in the product feedback form, provide photo evidence showing the incorrect products delivered, along with a photo of the carton displaying the PO number. We will investigate the issue to determine the source of the problem. If the defect is due to a manufacturing error, we will work with the manufacturer to arrange a replacement. Replacement products will be shipped with your next order, subject to stock availability.

You can contact your partnership manager directly, or email us at corporate.sales@thecommunelife.com during business hours.

Please contact your agent or brand representative to create the dealer account.

You can place orders through the website using your account by adding items to your cart and proceeding to checkout. Your agent will reach out to you after your order is received. 

For large quantities or customized orders, please contact your agent directly.

We do not have a minimum order quantity (MOQ) for each SKU. SKUs can be mixed and matched within the order. If you have any special requests, please contact your agent.

You can make changes to your order if it has not yet been submitted. Once the order is submitted, the items will be reserved for 30 days. If payment is not received within 30 days, the items will be released, and you will need to place a new order.

Once your order is submitted, your agent will contact you regarding payment. Payments can be made via TT transfer or through an online credit card payment link (please note that credit card payments will incur a service charge).

Commune processes and ships orders only after full payment has been received.

For MTO products (sofas and beds), the lead time is 12 weeks, starting from the receipt of payment.